What Information We Collect and Why
When you register, we collect your name, contact details, and the credentials you use to log in. Every time you deposit — whether through JazzCash, Easypaisa, or Raast — we record the transaction reference, amount, and wallet identifier linked to your account. We do not store
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full mobile wallet PINs or passwords; those stay between you and your wallet provider. We also collect device data — your browser type, operating system, and IP address — to keep your account session secure and to detect unusual login attempts. If you contact our support
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team, the content of those messages is stored so we can track your query to resolution. We use this data to operate your account, process withdrawals, verify identity where required, and comply with obligations that apply in the regions where our service is available. Data is
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not sold to third-party advertisers. Retention periods vary by data category: account records are kept while your account is active and for a defined period after closure; transaction records are held as long as required under applicable rules. Where our service is available depends on local
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law and eligible regions. You can request a copy of your data or ask us to delete information we no longer need to hold by contacting support.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.